Getting help with problem debt

By Editorial team · Updated 18 September 2026 · Applies to England

In short

Finding reliable help with debt can feel overwhelming, but professional support is available. You can speak to approved advisers who offer free, confidential guidance to help you find a manageable way forward. Check GOV.UK for current details.

Signs you need debt help

Realising you need help with debt early can stop money worries from growing out of control. This applies to England. Many people do not notice when everyday spending turns into a serious problem until bills start piling up.

  • Borrowing money to pay for basic living costs like food or energy
  • Skipping priority household bills to cover other debts
  • Hiding letters or avoiding calls from people you owe money to
  • Feeling constant stress and worry about your finances

Free debt advice services

Getting free debt advice is the best way to start tackling money worries. You do not have to pay anyone to help you look at your budget and sort out what you owe. Several trusted organisations offer confidential support across the country.

  1. Choose a trusted free advice provider such as Citizens Advice, National Debtline, or Payplan.
  2. Gather basic details about your income and regular spending if you have them ready.
  3. Speak confidentially with an adviser who will review your situation without judging you.

Understanding debt solutions to help with debt

Once an adviser looks at your finances, they can help you explore different formal and informal options. Depending on your situation, solutions might include structured payment plans or formal arrangements processed through the Insolvency Service. For instance, qualifying individuals might be able to access arrangements like a Debt Relief Order, which pauses creditor action for a set period. Your adviser will explain every option clearly so you can make an informed choice that suits your circumstances. You can also explore broader resources like help with the cost of living to support your household budget.

When money problems build up, you might worry about legal steps, court letters, or aggressive creditor harassment. It is vital not to ignore legal letters from creditors or courts. Approved debt advisers can step in to help you communicate with creditors calmly and professionally.

Managing money and budgeting

Taking control of your everyday spending is a key step in keeping your finances stable for the future. Start by writing down all your regular income, such as earnings or benefits, alongside essential costs like rent, council tax, and utility bills. A debt adviser can help you work out these numbers if you find it difficult. Budgeting helps you see where your money goes each month and ensures you can cover priority bills first. Check GOV.UK and guidance from DWP or your local council to see if you qualify for additional financial support or benefit schemes.

Common questions

Where can I find free debt advice?
You can speak to independent, approved organisations like Citizens Advice, National Debtline, or Payplan without paying any fees for basic advice.
What happens during a Debt Relief Order?
If approved through the Insolvency Service, you stop making payments towards qualifying debts for a set period, giving you breathing space to recover.
Can creditors still contact me if I get advice?
Creditors may still send standard statements, but approved advisers can help manage communication and protect you from unfair pressure.
Do I have to pay to apply for debt solutions?
Many formal advice services and application processes are free, though you should check official GOV.UK pages for full eligibility details.
Who wrote this
Our editorial team, with AI assistance, from the official pages listed on this page. It was checked automatically for unsupported figures and copied text, but it has not yet been read by a person. If something looks wrong, please tell us.
Not advice
This is general information for England. What you can get depends on your circumstances — check with the organisation that runs the scheme before you act.